Refund Policy

📘 Refund Policy for eBooks

Thank you for choosing Eyelshop Digital Library. We are dedicated to providing high-quality digital content and a smooth, secure shopping experience. Please review our eBook refund policy carefully before completing your purchase.

🧾 Nature of Digital Products

All eBooks from Eyelshop Digital Library are digital files delivered electronically. Once an eBook has been downloaded or accessed, it is considered consumed and no longer eligible for return or refund under standard conditions.

✅ Eligibility for Refund

We understand that certain situations may warrant a refund. You may be eligible for a refund under the following circumstances:

  • Duplicate Purchase: If you accidentally purchase the same eBook more than once, we will process a refund for the duplicate.

  • Technical Issues: If technical errors prevent you from accessing or downloading your eBook, and we are unable to resolve the issue, a full refund may be issued.

📩 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 24 hours of your purchase.

  2. Provide Information: Include your order number, the title of the eBook, and a brief explanation of the issue.

  3. Assessment: Our support team will evaluate your request based on this policy.

  4. Refund: If approved, your refund will be processed to your original payment method within 3–5 business days.

❌ Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • You changed your mind after purchasing.

  • The eBook has already been downloaded or accessed.

  • You believed the product was a physical book despite clear labeling as a digital product.

  • You no longer need the eBook due to changes in coursework or personal plans.

  • You mistakenly purchased the wrong title despite accurate listings (cover, title, ISBN, description).

  • The eBook has different pagination from a physical copy (common in EPUB/MOBI formats).

  • You report minor issues (e.g. small font, blurry page) and we have provided an acceptable replacement file.

📬 Need Help?

If you have any questions or concerns, please don’t hesitate to reach out to us at:
📧 [email protected]
We’re here to assist you and ensure your satisfaction with Eyelshop Digital Library.

Please note: This policy is subject to change without prior notice. Any updates will be posted on our website.

Thank you for your trust in Eyelshop Digital Library.